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7 Ways to Communicate Better With Tenants

better communication with tenants

They say that you can’t over-communicate with someone.  In the case of rental tenants, it’s perhaps even more true. So whether by email, phone, or carrier pigeon, staying in contact with your tenants makes everything else with managing your rental unit easier. Here are 7 communication tips from the leader in Miami Property Management:

1. Take the emotion out of it
Whether you have great residents or more challenging tenants, you need to see the owner-tenant relationship as a business venture. Treat the residents professionally, and don’t get attached or too personal. Communication should  be honest and clear.

2. Do more. Lots more
From property management in Miami to West Palm Beach, your tenants deserve to hear from you often. Email, call, mail—it doesn’t matter, just make sure you’re staying in communication. With regular inspections and maintenance needs provided by a professionals like those at Real Property Management Miami, your tenants need to always know what is going on around their home.

3. Work Locally
If you hire a property management team, make sure they have Miami property management experience. Each market location is different. Find someone who is experienced with property management in Miami and you’re on your way.

4. Be clear about expectations
Nothing sours a relationship faster than unmet expectations. Be clear with your expectations. You and your tenants will have a much better experience. Clear communication of expectations can start at the time of the lease signing.

5. Don’t hover
Allow your tenants to figure out how they want to live in the house, they do not want or need your advice on how to set up their household. You can focus on making the experience as streamlined and as easy as possible. Just keep yourself available should they have questions.

6. Hard Copies
The idea of “nail and mail” has been around for a long time for good reason—it works; especially with legal issues or financial matters. It’s best to give your tenants hard copies of official paperwork and documents. Word of mouth and cyberspace aren’t always the best documentation options for official communications.

7. Certify your mail
Many property management Miami firms certify every piece of mail that goes out to the client. That way, they can ensure the communication was received or refused. Either way, a record is kept, and you can prove what has or hasn’t been done.

Tenant communication when managing your own property can be an overwhelming experience. The good news is that it doesn’t have to be that way. However, if you want to maximize your time find a good Miami property management partner and many of these issues can be easily taken care of  for you.

Give us a call at 305-517-3900 so we can setup a personal meeting to explain what we can do for you.  Then call the other guys and see if they will even take the time to sit down with you or if they just want to email you a list of their services and a bill.  At that point we are sure you will know which company is the “Real” Professional Property Management Company!

We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.